The dive shop is often the first interaction most people have on their journey to becoming divers. For new divers and old diver there are somethings that can drive the staff up the wall weather its a small shop or large shop you are likely to encounter one or multiple of these issues. The goal is to help guide any diver in what to avoid and how to properly act when in a dive shop.
Don’t try to haggle everything.
One of my biggest gripes from working in dive shops is the customer that tries to haggle the price. While I understand that some equipment can get expensive it is not the shop that sets the price a majority of the time. The manufactures of the products set the price and usually have whats known as MAP (minimum advertised price) for their products. This is the lowest we can advertise the price breaking MAP could result in the loss of that brand to the shop. The other thing to keep in mind is that MAP price often doesn’t leave that much room for profit for the shops this is especially true in small shops that can’t buy in volume to reduce their cost on items. Think of it this way when you go clothes shopping or grocery shopping do you ask for additional discounts when you check out.
Do ask if there are similar items that may be in your price range.
A good dive shop will do everything in their power to ensure that you get the best gear for your buck. Many shops and employees are aware of deals and packages that may save you money and allow you to get equipment that fits your budget. That is what the dive shop is for to help support divers, who support dive shops.
Don’t use shops to try on gear to purchase it online.
As sneaky as you think you may be trying on any piece of equipment employees are pretty good at figuring out when your just testing it out before you buy it online, if your taking notes its completely obvious. There is nothing more infuriating than assisting a customer with manny different types and sizes of equipment to have them just walk away never to be seen again. Sometimes this process can take over an hour just for basic gear, mask, booties, fins etc… that employee may have missed out on sales that where missed because they were helping you. While online is a great convenience and some of the larger retailers (Leisure pro, scuba.com, etc…) have great deals, some that your local shop can’t compete with your are just running your local shop out of business. One thing to keep in mind is that these online retailers aren’t going to help when you need your tanks filled or equipment serviced. Your local shop provides an expertise that they should be compensated for when assisting you find your equipment.
Do be upfront about your intentions, or ask if they price match.
While part of this response may come off as a little cold, I think that if you come into a shop and try on equipment to buy it online then the sales staff shouldn’t have to put any effort into helping you more than they have to. Some shops if the price online is reasonable will match the price. This may be more common in larger shops where they can make up for the discount in volume but small shops it may not be as common. If the difference in price is too great they may not be able to accommodate you. But once again this goes back to weather or not you want to support your local dive shop. If you buy equipment that needs to fit properly online you should have to deal with the repercussions of gambling on weather it is going to fit or not instead of wasting a dive shops time.
Don’t try to sell us your (your friends/family members) crusty old equipment.
A majority of the time equipment that has been sitting for many years in a garage or closet has very little value in general, and nearly no value to dive shops. It takes up space and most likely needs to be serviced especially tanks, bcd’s and regulators. While you may think that the new ones are expensive so yours should be worth a lot, it isn’t especially in the condition its in. One of my least favorite interactions is when someone brings in something they are trying to sell, I tell them we are not interested and they tell me they want to sell in on craigslit/ebay and want to know what a new one is worth so they can price theirs the same. You wouldn’t try to sell a old car for the same price as a brand new one would you, why would it work with dive equipment.
Do ask what options you have with your old equipment.
I understand that as divers we accumulate stuff and sometimes we need to clean house, this is were a shop may be able to help. Depending on what you want you usually have options depending on the condition of the equipment. If you just want to get rid of it the shop can take it as a donation and repurpose it or refurbish it. If you want money for it and its in good condition they may offer to sell it on consignment (not very common unless its in really good condtion). If you want money and its not in great condition take the shops advice on what it is worth and try craigslist or eBay. If you are looking to replace it with new gear ask if they have any trade in programs, some brands like Oceanic will take old and non functioning equipment and provide a discount on new equipment in their case it can only be for the same type of equipment BCD for BCD, computer for computer etc…
Don’t buy used gear online.
Despite offering this as a solution for getting rid of gear I am a strong advocate for not purchasing used equipment online especially for new divers. There are some exception for people that may be looking for a very specific piece of equipment that is no longer manufactured and they are very familiar with that piece of equipment. But as appealing as some prices on used gear is online its going to cost you way more in the long run. The people selling these items are trying to get rid of them most likely because they are old and outdated or not working properly. The service fees may cost you more than if you were to just purchase an new one. It is also worth knowing that some regulators are no longer serviceable (Dacor), so this great purchase you just found might as well be a paper weight. The other thing to consider is fit and durability for things like wetsuits and other neoprene items neoprene wares out and new suits use a much better quality neoprene than the old suits had access to.
Consult your Dive shop about used equipment.
Some dive shops sell their used rental gear that has most likely been maintained better than anything found on criagslist/ebay. So if you really need to save money on equipment ask if they have any used gear for sale, of if they sell their rentals (usually at the end of the season). If they don’t sell used gear or rentals, tell them about what you found ask their opinion on it they may help you avoid waiting money on something that seems too good to be true because it usually is.
In the end support your local dive shop, and they will always be there for you when you need them. As online retailers grow and take business from more and more small shops there will always be things that they can’t offer that your local shop can that is the expertise and knowledge that they share with you.